Terms & conditions
This is an English translation provided for convenience. In case of any discrepancy, the Danish version at luxnordica.com is the legally binding version.
Terms of Trade for Lux Nordica
Last updated: 15 July 2026 Version: 1.0
1. About the Terms of Trade
1.1 These Terms of Trade ("the Terms of Trade") supplement our Terms of Use and govern the specific transactions — purchase, rental ("Try at home") and business leasing — concluded via Lux Nordica, operated by NKG ApS, CVR-nr. 40815155.
1.2 In the event of a conflict between the Terms of Use and these Terms of Trade regarding a specific transaction, the Terms of Trade take precedence for that transaction. Terms defined in the Terms of Use have the same meaning here.
1.3 Lux Nordica is an intermediary and not a party to the agreement concluded between the seller (artist or gallery) and the buyer/renter. We facilitate contact, the conclusion of agreements and payment.
2. Prices, currency and payment
2.1 Prices are shown in your local Nordic currency (DKK, NOK or SEK) and are inclusive of VAT where VAT applies. Shipping and delivery costs and fees are stated before the order is placed.
2.2 Settlement currency. Regardless of the currency in which prices are displayed, the payment and settlement themselves are carried out in Danish kroner (DKK). Amounts in NOK/SEK are indicative conversions. Your bank or card issuer may carry out currency conversion and charge an exchange fee; this is outside Lux Nordica's control.
2.3 Payment is handled by Stripe. Card details are entered into and processed by Stripe; Lux Nordica does not store your full card details.
3. Purchase of works
3.1 Reservation on ordering. When you place a purchase order, the work is reserved and your payment card is reserved (authorised) for the amount. The amount has not yet been charged.
3.2 The artist's approval. The sale awaits the artist's (or gallery's) approval. The amount is only charged once the seller has approved the sale. If the seller does not approve — or the reservation expires — the reservation is released and no amount is charged.
3.3 Binding agreement. The purchase agreement between you and the seller is binding once the seller has approved the order and payment has been completed.
3.4 Service fee. The buyer pays a service fee of 7% on top of the work price. The fee is stated separately in the cart before purchase and accrues to Lux Nordica for the operation of the Platform.
3.5 The seller's share. The artist receives 100% of the stated work price. The buyer's service fee does not affect the artist's share.
3.6 Delivery. The seller is responsible for packing, shipping and delivery of the work, unless otherwise agreed. Delivery time and method are agreed between the seller and the buyer.
4. Rental — "Try at home" (private artist works)
4.1 On many artist works you can rent the work home for up to 12 months ("Try at home"). The rent is a monthly amount set on the basis of the work's price.
4.2 Renter-paid fee. On top of the monthly base rent, the renter pays a platform fee of 10%. The artist receives 100% of the base rent; the 10% fee accrues to Lux Nordica. The total monthly amount (base + 10%) is shown before you confirm.
4.3 Reservation and confirmation. A rental request is processed under the same model as a purchase: the amount is reserved and only charged once the artist has confirmed the request. If the artist declines, the reservation is released and nothing is charged.
4.4 Purchase after rental (rent-to-own). If you decide to buy a work you have rented, all base rent paid is offset against the purchase price. The offset covers the base rent (excl. fee) for the months paid.
4.5 Rental at the artist's risk. Renting out takes place at the artist's own risk and insurance. The artist is responsible for delivery and for arranging the return. Lux Nordica assumes no responsibility for the physical handling, transport or storage of the work, or for damage or loss. As a renter, you must treat the work responsibly and return it in the same condition.
5. Nordic trade and delivery
5.1 Buying across the Nordics. You can buy works from artists and galleries throughout the Nordics (Denmark, Norway, Sweden and others), regardless of which Nordic country you are in.
5.2 Rental is delivered nationally — unless the artist delivers Nordic-wide. Rental ("Try at home") involves physical delivery and return and is generally offered only within the artist's own country. An artist may actively choose to deliver rentals throughout the Nordics ("delivers Nordic-wide"). Whether a work can be rented to your country is stated by the work.
5.3 If you attempt to rent a work that is not delivered to your country, this is clearly stated and the rental cannot be completed. Purchase of the same work remains possible.
6. Business leasing (businesses)
6.1 Businesses may lease gallery works without a fixed subscription, against payment of the gallery's monthly rental price plus a platform fee of 15% in total.
6.2 The 15% is made up of a markup of 7.5%, which the business pays on top of the gallery's price, and a commission of 7.5%, which is deducted from the gallery's payout. The gallery thus receives 92.5% of its set rental price.
6.3 Lux Nordica invoices the business collectively (including when leasing from several galleries) and pays out each gallery's share via Stripe Connect. Each gallery is itself responsible for settlement with its affiliated artists.
6.4 Business agreements are considered business purchases. Consumer protection rules, including the right of withdrawal, do not apply. The tax treatment is solely the business's own responsibility.
7. Subscription and admission of artists
7.1 Artists and galleries pay a recurring subscription for access to the Platform's tools. The detailed subscription terms, including automatic renewal and cancellation, appear in section 11 of the Terms of Use.
7.2 Application and card reservation. When signing up as an artist, you enter your card details and a subscription is created with a free trial period of 30 days. The card is reserved, but no amount is charged during the trial period.
7.3 Approval. Your application is reviewed by Lux Nordica. If you are approved, you gain access, and the free 30-day trial period runs from approval. Thereafter the subscription renews automatically, unless you cancel beforehand.
7.4 Rejection. We may reject an application following an objective assessment. If you are rejected, the subscription is cancelled and no amount is charged from your card.
8. Payout via Stripe Connect
8.1 Payout of sales and rental proceeds to artists and galleries takes place via Stripe Connect. In order to receive payouts, the seller must create and verify a Stripe account (onboarding, including identity and, where relevant, business verification in accordance with applicable anti-money-laundering and KYC rules).
8.2 The seller is solely responsible for the accuracy of the information provided to Stripe, as well as for the tax and accounting treatment of their income.
9. Withdrawal and complaints (consumers)
9.1 As a consumer, you generally have a 14-day right of withdrawal from receipt of a physical work, cf. the Danish Consumer Contracts Act (forbrugeraftaleloven). Certain custom-made works or works made to your specifications may be exempt; where applicable, this is stated before purchase.
9.2 If you wish to withdraw, you must give the seller or Lux Nordica (hej@luxnordica.com) clear notice within the deadline. You may use the standard withdrawal form below, but this is not a requirement. The work must be returned without undue delay and no later than 14 days after you have given notice of withdrawal.
9.3 A 2-year right to complain applies under the Danish Sale of Goods Act (købeloven) for defects in a purchased work. A complaint must be made within a reasonable time after the defect has been discovered.
9.4 Refunds in connection with withdrawal, complaint or cancellation are handled via Stripe to the payment method used.
Standard withdrawal form
To: NKG ApS (Lux Nordica), hej@luxnordica.com I hereby give notice that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following work: ____ Ordered on / received on: ____ Consumer's name: ____ Consumer's address: ____ Date: ____
10. Gift cards
10.1 Gift cards are purchased via the Platform and paid for immediately. A gift card is not activated until payment has been completed.
10.2 The gift card has a value in DKK and can be used as full or partial payment for purchases and rentals on the Platform. On partial use, the remaining balance is retained on the gift card for later use.
10.3 The remaining balance cannot be paid out in cash and cannot be exchanged for money.
10.4 The gift card is valid for 3 years (36 months) from issuance, in accordance with the Danish Limitations Act (forældelsesloven). After expiry, any remaining balance lapses, unless mandatory legislation prevents this.
10.5 Gift cards cannot be used to buy new gift cards. If the code is lost, we can normally help re-issue it if the card can be identified and has not been used.
11. The seller's status — trader or private individual
11.1 Sellers on the Platform may be traders (professional artists, galleries, businesses) or private individuals. For each work, it is stated as far as possible whether the seller is acting in the course of a trade.
11.2 If you buy from a trader seller, the ordinary consumer rights — a 14-day right of withdrawal and a 2-year right to complain, cf. §13 — apply directly against the trader seller.
11.3 If you buy from a private seller (consumer-to-consumer), the right of withdrawal and the 2-year right to complain under the consumer sale-of-goods rules generally do not apply. The transaction is then covered by the ordinary rules of the Danish Sale of Goods Act (købeloven) for trade between private individuals.
11.4 Lux Nordica is solely an intermediary platform and does not see, handle, store or inspect the works offered. We therefore do not warrant the seller's performance of the agreement or consumer rights on purchases from private sellers. In transactions with a private seller, any claim — including regarding defects, authenticity, delivery or withdrawal — is a matter between the buyer and the seller in question. This does not limit the mandatory rights a consumer may have against a trader seller, cf. §11.2.
12. Identification and anti-money-laundering
12.1 In larger transactions, we may be required to obtain identification and carry out customer due diligence procedures under the Danish Anti-Money Laundering Act (hvidvaskloven), in particular for aggregate transactions of DKK 50,000 or more.
12.2 We may request documentation of identity and of the source of the funds, and may postpone, withhold or refuse a transaction or payout if the documentation is not provided or if there is suspicion of money laundering. To the extent required by law, we may notify the authorities without informing those involved.
13. How works are ranked
13.1 Works on the Platform may be ranked and highlighted based on, among other things, relevance, novelty, price, popularity and availability.
13.2 Artists and galleries may pay to highlight a work ("promotion"/campaign). Paid placement is marked as "Featured" so that it is clear the placement is paid. Payment affects only highlighting/placement — not the work's price or your purchasing experience otherwise.
14. Right to complain
14.1 If you are not satisfied, you can complain to us at hej@luxnordica.com. If no solution is reached, you may as a consumer bring the matter before:
Center for Klageløsning, Nævnenes Hus (the Danish Centre for Complaint Resolution) Toldboden 2, 8800 Viborg www.forbrug.dk / www.naevneneshus.dk
Note: The European Commission's online dispute resolution portal (the ODR platform) was discontinued on 20 July 2025 and can no longer be used.
15. Contact
NKG ApS (Lux Nordica) CVR-nr.: 40815155 c/o Legaldesk.dk ApS, Njalsgade 21 F, 2., 2300 København S E-mail: hej@luxnordica.com Phone: +45 71 90 95 54