Terms of Use
This is an English translation provided for convenience. In case of any discrepancy, the Danish version at luxnordica.com is the legally binding version.
Terms of Use for Lux Nordica
Last updated: 15 July 2026 Version: 1.0
1. About Lux Nordica and these terms
1.1 Lux Nordica ("the Platform", "we", "us", "our") is an online marketplace for original Nordic art, operated by:
NKG ApS CVR-nr.: 40815155 c/o Legaldesk.dk ApS, Njalsgade 21 F, 2., 2300 København S, Danmark E-mail: hej@luxnordica.com Phone: +45 71 90 95 54
1.2 These Terms of Use ("the Terms") apply to all use of the Platform, including the website luxnordica.com, its sub-pages and any service, feature or application we make available. The Terms govern the relationship between you as a user and NKG ApS.
1.3 The Terms apply to all types of users: visitors, registered users, buyers, renters, artists, galleries and businesses (collectively "Users"). Special terms for the individual user types appear in sections 8–12.
1.4 Purchase, rental and leasing of works are additionally governed by our separate Terms of Trade, and the processing of personal data is governed by our Privacy Policy. In the event of a conflict between these Terms and the Terms of Trade regarding a specific transaction, the Terms of Trade take precedence for that transaction.
1.5 By creating an account, placing an order or otherwise using the Platform, you accept these Terms. If you cannot accept the Terms, you must not use the Platform.
2. The Platform's role — intermediary, not a party
2.1 Lux Nordica is an intermediary platform (marketplace). We facilitate contact, the conclusion of agreements and payment between sellers (artists and galleries) and buyers/renters. An agreement to purchase, rent or lease a work is concluded directly between the relevant seller and buyer/renter.
2.2 Lux Nordica is not a party to the agreement concluded between the Users, and is not a seller, lessor, agent, commission agent, carrier, insurer or adviser in relation to the individual work, unless otherwise expressly agreed in writing.
2.3 We are not responsible for the authenticity, quality, condition, legality, description, price, availability or delivery of works, or for sellers' or buyers' performance of their obligations. That responsibility rests with the individual seller and buyer respectively. See further in our Disclaimer.
2.4 Notwithstanding the intermediary role, nothing in these Terms limits the mandatory rights that consumers have under Danish law, including the Danish Consumer Contracts Act (forbrugeraftaleloven) and the Danish Sale of Goods Act (købeloven).
3. User eligibility and account creation
3.1 To create an account, you must be of legal age (18 years or older) and able to enter into a legally binding agreement. Businesses, galleries and artists acting in the course of a trade must be represented by a person authorised to bind the relevant business.
3.2 You are responsible for ensuring that the information you provide when creating and using the account is correct, complete and up to date.
3.3 You are responsible for keeping your login credentials confidential and for all activity that takes place via your account. You must contact us immediately if you suspect unauthorised use of your account.
3.4 We may refuse a registration or close an account if the information is incorrect, if the Terms are breached, or if we have legitimate grounds to suspect misuse.
4. Acceptable use
4.1 You may only use the Platform for lawful purposes and in accordance with these Terms.
4.2 You must not:
- violate applicable legislation, third-party rights (including copyright and trademark rights) or the privacy of others;
- upload, sell or rent out works you are not entitled to dispose of, or that infringe third-party rights;
- provide false, misleading or fraudulent information, including about a work's origin, authenticity or condition;
- circumvent the Platform's payment flow to avoid fees ("off-platform" dealings with users you have met via the Platform), unless otherwise agreed;
- upload malicious code, attempt to gain unauthorised access to systems, carry out automated data collection (scraping) without our written permission, or place undue strain on the Platform's infrastructure;
- use the Platform for harassment, spam, hateful, unlawful or offensive conduct or content.
4.3 We reserve the right — without this constituting an obligation to actively monitor — to remove content or works, restrict features, or suspend/close an account upon reasonable suspicion of a breach of these Terms or of the law.
5. User content and intellectual property rights
5.1 The Platform's rights. All rights in the Platform itself, including software, design, layout, texts, the "Lux Nordica" logo and other trademarks, belong to NKG ApS or our licensors. You acquire no rights therein beyond a limited, non-exclusive right to use the Platform in accordance with these Terms.
5.2 The User's rights in their own content. Artists and galleries retain the copyright and all other intellectual property rights in the works and material (images, texts, descriptions) they upload.
5.3 Licence to Lux Nordica. By uploading content, you grant Lux Nordica a worldwide, non-exclusive, royalty-free licence to display, copy, adapt the format of, and make the content available for the purpose of operating, marketing and further developing the Platform, including in newsletters, on social media and in advertising for the Platform and the works offered. The licence ceases for future, new use once the content is removed from the Platform, provided, however, that marketing material already distributed need not be withdrawn.
5.4 Transfer on purchase. Purchase or rental of a physical work transfers ownership or the right of use of the physical copy respectively, but does not transfer copyright or the right of reproduction, unless this is expressly agreed in writing with the artist.
5.5 Reporting content (notice-and-action). If you believe that content on the Platform is unlawful or infringes rights, you can report it via our form Report content or by contacting us at hej@luxnordica.com. You will receive an acknowledgement of receipt, and we handle justified reports without undue delay. If we remove or restrict content or an account, we generally provide the affected user with a statement of reasons, in accordance with the rules on online platforms (DSA). Our contact point for content-related enquiries is hej@luxnordica.com.
6. Prices, fees and payment via Stripe
6.1 Payment provider. Payment on the Platform is handled by Stripe (Stripe Payments Europe, Ltd. and affiliated Stripe entities). By completing a payment, you accept Stripe's terms as in force from time to time. Card details are entered into and processed by Stripe; Lux Nordica does not itself store your full card details.
6.2 Payouts via Stripe Connect. Payout of sales and rental proceeds to artists and galleries takes place via Stripe Connect. Sellers must create and verify a Stripe account (onboarding, including identity and, where relevant, business verification in accordance with applicable anti-money-laundering and KYC rules) in order to receive payouts. The seller is solely responsible for the accuracy of the information provided to Stripe.
6.3 Prices. Prices are shown in DKK (and, where relevant, NOK/SEK) and are inclusive of VAT where VAT applies. Shipping and delivery costs and any fees are stated before the order is placed.
6.4 Service fee and commission. Lux Nordica's fees — including the buyer's service fee, the platform fee on business leasing, and subscription prices for artists and galleries — appear on the Platform and in the Terms of Trade. We may change the fee structure prospectively with reasonable notice in accordance with section 15.
6.5 Binding order. An order is binding once payment has been completed and confirmed. For rental requests on gallery works, however, the agreement is only binding once the gallery has confirmed the request, cf. the Terms of Trade.
6.6 Pricing errors. Obvious errors (e.g. technically caused pricing errors) are not binding. If an obvious error is identified, we or the seller may cancel the order and refund any amount paid.
6.7 Refunds. Refunds in connection with withdrawal, complaint or cancellation are handled via Stripe to the payment method used. Terms for withdrawal and complaints appear in the Terms of Trade.
7. Withdrawal, complaints and complaints procedure (consumers)
7.1 As a consumer, you generally have a 14-day right of withdrawal from receipt of a physical work, cf. the Danish Consumer Contracts Act (forbrugeraftaleloven). Certain custom-made works or works made to the consumer's specifications may be exempt; where applicable, this is stated before purchase.
7.2 A 2-year right to complain applies under the Danish Sale of Goods Act (købeloven) for defects in a purchased work. A complaint must be made within a reasonable time after the defect has been discovered.
7.3 The detailed procedures for withdrawal and complaints, including the withdrawal form, appear in the Terms of Trade.
7.4 Right to complain. If you are not satisfied, you can complain to us at hej@luxnordica.com. If no solution is reached, you may as a consumer bring the matter before:
Center for Klageløsning, Nævnenes Hus (the Danish Centre for Complaint Resolution) Toldboden 2, 8800 Viborg www.forbrug.dk / www.naevneneshus.dk
Note: The European Commission's online dispute resolution portal (the ODR platform) was discontinued on 20 July 2025 and can no longer be used.
8. Special terms for artists
8.1 As an artist, you warrant that you are the author of, or otherwise have all necessary rights to, the works you offer, and that the works do not infringe third-party rights.
8.2 You are responsible for a correct and non-misleading description of each work, including technique, dimensions, materials, condition and authenticity.
8.3 You set your own prices and receive 100% of the stated work price upon sale. The buyer's service fee accrues to Lux Nordica. The subscription is paid separately, cf. section 11.
8.4 Renting out at your own risk. If you activate rental ("Try at home") of a work, the rental takes place at your own risk and under your own insurance. You are responsible for delivering/sending the work to the renter and for arranging its return. Lux Nordica facilitates contact and payment but assumes no responsibility for the physical handling, transport or storage of the work, or for damage or loss. Your acceptance of these terms is recorded with a timestamp.
8.5 You are responsible for the tax and accounting treatment of your income, including any VAT.
9. Special terms for galleries
9.1 Galleries set their own sale and rental prices and are responsible for the authenticity, description, delivery, hanging, rotation and insurance of works during the rental period, unless otherwise agreed with the customer.
9.2 In business leasing, the platform commission is deducted from the gallery's payout as described in the Terms of Trade. Lux Nordica invoices the business collectively and pays out the gallery's share via Stripe Connect.
9.3 A rental request is only binding once the gallery has confirmed it.
9.4 The gallery is responsible for its own agreements with affiliated artists, including settlement with the individual artist.
10. Special terms for businesses (business leasing)
10.1 Businesses may lease gallery works via the Platform without a fixed subscription, against payment of the gallery's monthly rental price plus a platform fee, cf. the Terms of Trade.
10.2 Agreements entered into by a business are considered business purchases. Consumer protection rules (including the right of withdrawal) do not apply to business agreements.
10.3 Art leasing may generally be deducted as an operating expense. The tax treatment is solely the business's own responsibility, and Lux Nordica does not provide tax advice.
11. Subscription (artists and galleries)
11.1 Artists and galleries pay a recurring subscription for access to the Platform's tools. The subscription renews automatically at the end of each payment period via Stripe.
11.2 The subscription may be cancelled at any time with effect from the end of the current payment period via the account's own settings. Subscription fees already paid are not refunded, unless mandatory legislation requires it.
11.3 Special campaign terms (e.g. "Founding Artist": 1 month free and a permanent founder badge) appear at sign-up and take precedence over the general subscription terms to the extent they differ.
11.4 We may change subscription prices and content prospectively with at least 30 days' notice, cf. section 15. Continued use after entry into force constitutes acceptance; otherwise you may cancel before entry into force.
12. Business users — transparency (P2B)
12.1 For business users (artists, galleries and businesses acting in the course of a trade), the EU Platform-to-Business Regulation (Regulation (EU) 2019/1150) on transparency for business users of online intermediation services applies.
12.2 We endeavour to provide clear information about the main parameters for ranking works, about fees, and about the terms for restricting, suspending or terminating an account.
12.3 If we decide to restrict or suspend a business user's access, we generally provide a statement of reasons. Upon termination (cancellation) of a business user's account, we generally give at least 30 days' notice, unless a shorter period is necessary due to legal requirements or serious/repeated breach.
12.4 Business users may submit complaints under our internal complaint-handling system by contacting hej@luxnordica.com.
13. Availability and changes to the Platform
13.1 We aim for high uptime but do not guarantee uninterrupted or error-free operation. We may carry out maintenance, updates and changes to the Platform's features.
13.2 We may, without liability, temporarily or permanently discontinue all or part of the Platform for technical, security or business reasons. In the event of permanent closure, we endeavour to give reasonable notice.
14. Liability and limitation of liability
14.1 Lux Nordica's liability is regulated in more detail in our separate Disclaimer, which forms an integral part of these Terms.
14.2 To the extent permitted by law, Lux Nordica is not liable for indirect losses, including operating losses, loss of profit, loss of data, or losses arising from agreements between Users.
14.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intentional or grossly negligent conduct or mandatory consumer rights.
15. Changes to the Terms
15.1 We may change these Terms. Material changes are notified with reasonable notice (for business users, generally at least 30 days) by email and/or by notice on the Platform.
15.2 Continued use of the Platform after the changes take effect constitutes acceptance of the amended Terms. If you cannot accept the changes, you must stop using the Platform and may cancel your account.
16. Termination and closure of account
16.1 You may cancel your account at any time via the account settings or by contacting us. Ongoing binding agreements and payment obligations remain in force notwithstanding the cancellation.
16.2 We may suspend or close an account in the event of a material breach of these Terms, upon suspicion of fraud or unlawful activity, or where required by law, subject however to the notice rules for business users in section 12.
17. Governing law and venue
17.1 These Terms are governed by Danish law, with the exception of rules of private international law that might lead to the application of other legislation.
17.2 Disputes are sought resolved amicably. If agreement cannot be reached, the dispute is decided by the Danish courts. For consumers, the mandatory rules on venue and choice of law that the consumer may be entitled to under the law of their country of residence within the EU apply.
18. Contact
NKG ApS (Lux Nordica) CVR-nr.: 40815155 c/o Legaldesk.dk ApS, Njalsgade 21 F, 2., 2300 København S E-mail: hej@luxnordica.com Phone: +45 71 90 95 54